Q. How do purchase my order on the site?
To order your purchase :-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you’ll need to choose your payment method then click “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
Click “Confirm Order” to complete the order.
Flashbb Fireworks offers various payment methods designed to provide flexibility and ease of ownership for all our discerning customers:
Description: We provide the Touch ‘n Go eWallet option as a modern digital solution to help maintain a fast and seamless transaction process.
How to Use: During the checkout process, scan our official merchant QR code. Please ensure you provide a copy of the transaction receipt to help support the swift verification of your order.
Description: This payment method is available to help support customers who prefer traditional manual banking, including online bank transfers (IBG/DuitNow) and ATM deposits.
How to Use: Transfer the total order amount to our designated corporate bank account. Once the transfer is complete, please upload your proof of payment to help maintain a smooth and efficient processing of your delivery.
Description: We utilize a secure and trusted payment gateway to help protect your sensitive financial data. This system supports a wide range of local banking channels (FPX), ensuring a high level of mental clarity and security for your online transactions.
How to Use: Select the “Payment Gateway” option at checkout to be redirected to a secure portal. Follow the onscreen instructions for an instant and secure transaction.
2. Invoice / Cheque / Offline Bank Transfer
Bank : <<Bank Name>>
Bank Account : <<bank account number>>
Account Name : <<your account name>>
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : << sales01.transcend@gmail.com>>
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box.
Click Submit.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
– Please send an email to our customers service email at <<raykzes060329@gmail.com>> with the message title “Request to cancel order” in order to inform us about the cancellation order.
– Orders that are in shipping or shipped will not be cancel.
Q. What is the product’s transaction currency?
All products transaction currency will be done in <<MYR>>.
Q. How long does the delivery usually takes?
Delivery usually will takes about <<7 days>> to <<14 days>>
Q. I still have doubts!
Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to <<raykzes060329@gmail.com>> for us to clear your doubts
